One afternoon while heading out of the college cafeteria during the last semester of college, a classmate clearing plates and cups from the tables in the Union lost control with her hands and it all came crashing to the floor. That moment inspired a poem that I wrote based on how she responded.
WAITRESS SINCE THIRTEEN
Although the saucer fit the dish, she turned too quickly, threw the cup,
and watched in vain as coffee stained her shoes and left her morning drained,
“You’d never know,” she said to me, “I’ve been a waitress since thirteen.”
Last night I was writing at a local eatery and overheard the head waitress talking about her previous places of employment. Both are well-known restaurants. They’re not cheap places to dine. She talked about the fact that some of the clientele was snooty, and that the establishments charged way too much for what they provided. Now she’s happier working in the open bar and restaurant atmosphere where customers are more down to earth. She works the room with candor and kindness. An expert waitress in her element is a sight to behold.
Hands-on, hands off
Two weeks ago in Florida, we celebrated a landmark birthday with a relative at their golf club. Our round was delayed by rain and there was a wedding going on upstairs where the main bar and grill are located. So we moved to the downstairs bar and ordered food and drinks. Things were getting merry among the members that had already played that morning. Several were showing the effects of drinking.
The waitress working the room is a veteran of such situations. I watched her deftly fend off the handsy attentions of a member well into his liquor. She kept a smile on her face the whole time while using her arms like fencing swords to redirect his advances. In those situations a waitress is something far more than a person who serves food and drinks. She was at once counselor and therapist well-aware that there would be a tomorrow even if her customer refused to recognize it in the moment.
During this pandemic mess, we’ve all learned who the real frontline workers are. They are people at the point of contact for all sorts of human interactions. This morning the Chicago Tribune reported that here in Illinois, customers will be required to keep their masks on while ordering food. That’s a small move to protect the health of those who wait tables. Surely some people will take offense to that requirement as they have toward the concept of wearing masks at all. But they would be selfish and wrong to do so. Sadly, some will refuse to comply.
That further places our wait staff in positions where they are forced to govern all sorts of human behavior. Here in America, waiting tables is typically viewed as some sort of servitude. Not so in other parts of the world, where being a waiter or waitress, or however you care to describe it, is considered noble work. It takes real character to be a good wait staffer, whatever the circumstance. It is a form of caregiving in real time. Our sense of community in this world comes from such dedication. Wait staff are the frontlines of civility.
The same goes for the people working these days as flight attendants. That profession has changed drastically over the years. Where full meals used to be served on many flights, these days it is more common to receive a bag of salty snacks and a glass of ice water.
The old standards about appearance that once applied to flight attendants are now gone. Travelers also don’t fly in formal wear they way they once did. Airplanes are now packed wall-to-wall with people to maximize profits for every flight. That strategy has backfired in the age of the pandemic, and the middle seats now sit empty.
The entire industry is a bit more low-brow and some regret that loss of glamour. Flying moved from an experience to be enjoyed to a gut-level mode of transportation. Airplanes are no longer a version of a flying restaurant for shorter flights. The in-flight movies can be nice, and Wi-Fi is appreciated. But these are more about sharing isolation than engaging in the communal experience of air travel with flight attendants as hosts.
It is still noble work taking care of others, despite what the prideful and selfish among us care to think about it. In a world where so many people behave grotesquely in public while looking down on others for their manner of earning a living, it is the right kind of pride to look for the humanity in all those doing their jobs. Because unless we all do that, the world is doomed to its caste-like appetite for tribalism, wrought with greed, dismissiveness and abuse.
So to make the point about treating others right in public, we’ll leave with this video from the Monty Python movie The Meaning of Life. The first time we watched this in the theater my brothers and I almost heaved up our popcorn while nearly dying from laughter. Absurdity is often the best illustrator of graphic abuse. There’s a little too much Mr. Creosote in the world right now. That’s not the right kind of pride.